Dropshipping process and flowchart
The customer views products on the online store.
Start
The customer places an order and pays the retail price through your store.
Order Received
The online store receives the customer's order and sends a confirmation.
Forward Order to Supplier
The store forwards the order details (product, quantity, customer information) to the dropshipping supplier.
The supplier ships the product directly to the customer under your store's branding
The supplier processes the order and prepares the product for shipping.
The supplier provides tracking information to you or directly to the customer.
The customer receives the product, completing the transaction
Customer Support (Optional)
If issues arise (e.g., shipping delays or product issues), customer support is handled by the online store
End